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Power Outage Reporting & Map

Mon, 22 Dec 2025 10:58 -0500
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Short Summary
Apex electric utility customers can report power outages through four methods: text messaging, a mobile app, an online portal, or by phone. It is important for customers to ensure their contact information is up-to-date, as town staff may follow up for additional details regarding reported concerns.
Detailed Summary
The town of Apex provides multiple options for residents to report power outages and other power-related concerns. It is essential for residents to answer any follow-up calls from town staff, as additional information may be required to address the issue effectively. Customers can report outages through four primary methods: by texting "OUT" to 919-372-7475, using the Apex Outage mobile app available on both the App Store and Google Play, submitting reports online while adhering to specific address input guidelines, or by calling the automated outage hotline at 919-372-7475. Residents are encouraged to ensure that their contact information is current to facilitate prompt communication. For further assistance, residents can access resources such as outage maps and frequently asked questions regarding outages and power restoration. Ensuring that contact details are accurate will enhance the efficiency of the reporting process and the town's response to power outages.
Power Outage Reporting & Map

Power Outage

PLEASE NOTE: If you report a power outage or other power concern, you may
receive a phone call from town staff. We ask that you please be sure to
answer this call , as we may need further details about your concern in
order to assist you.****

Reporting an Outage: 4 Options**

**

Text Out to 9193727475Text
"OUT" to (919) 372-7475
Apex electric utility customers can report power outages via text message.
Customers are auto-enrolled in the system, using the phone number currently
listed on their account.

Want to take advantage of this service? Check that the phone number listed
on your utility account is current and can receive text messages. View your
information and correct any outdated numbers
here. Once your phone number is
updated in our system, you will be auto-enrolled and can begin texting "OUT"
to report.

mobile app iconMOBILE
APP
Download the Apex Outage app to report outages from your smartphone. Available
on the App Store and Google
Play.
The app allows residents to receive updates on restoration times.

online iconONLINE
Bookmark this
site
on your computer or device. Note: When searching your address to report
an outage,do not include the street suffix (road, court, street, alley,
avenue, etc.)

phone.iconPHONE
Use this option if you prefer to dial in to our automated system. Outage line:
(919) 372-7475 .

Report Outage & View Map

outagemap

Outages & Power Restoration FAQ's