Detailed Summary

The Town of Apex Electric System has established the Medical Alert Program to assist residents who rely on life-sustaining medical equipment. This initiative aims to provide advance notice of scheduled power interruptions, allowing affected customers to make necessary backup arrangements. The program is specifically designed for individuals diagnosed with chronic or critical care conditions that require the use of medical devices. Eligibility for the Medical Alert Program requires a qualifying medical diagnosis from a physician. Interested individuals or their caregivers can contact customer service for more information on participation and requirements. It is important to note that the program does not cover emergency power outages caused by natural disasters or unforeseen events, and customers are responsible for having backup systems and action plans in place. Participation in the Medical Alert Program does not guarantee immunity from service disconnection for non-payment or other account-related issues. Customers are encouraged to prepare for potential extended outages, as the program does not ensure priority restoration of power.

Medical Alert Program

The Town understand that reliable electric service is essential for everyday
life, and for some residents, it is critical to their health and safety. The
Town of Apex Electric System provides consistent, dependable power for all
customers, but we recognize that power interruptions can have serious
implications for households that rely on life-sustaining medical equipment.

The Medical Alert Program is designed to support customers who use
qualifying medical devices by providing advance notice of scheduled power
interruptions , when possible, so they can make appropriate backup
arrangements.

If you or someone living in your household relies on life-sustaining medical
equipment, please call (919) 362-8676 to speak with a customer service
representative about program details and eligibility.

About the Program

Medical Alert is designed to provide customers with prior notice of power
interruptions due to scheduled service maintenance, allowing them time to
secure back-up.

Program Eligibility

To be eligible for this program, you or someone living in your household must
be diagnosed by a qualified physician with one or more of the following
types of medical conditions:

Chronic Medical Conditions that require life-sustaining equipment for a major bodily function
Critical Care Conditions that require the use of life-sustaining medical equipment

If this information applies to you or someone in your household, call
(919) 372-8676 and a Medical Alert representative may assist you.

What is NOT Covered by Medical Alert

In the event of emergency power failures due to natural causes or other
unforeseen circumstances, Medical Alert cannot provide prior notification.

In these scenarios, it is the customer's responsibility to have the
following:

A power back-up system for their medical devices
An action plan for proceeding to the nearest medical facility

Additionally, Medical Alert does not exempt customers from service
disconnection if they fail to:

Make regular account payments
Uphold payment arrangements
Provide information necessary to re-validate their participation in the program

** Disclaimer:**Participation in the Medical Alert program does not mean
_that power may not be disconnected due to an outage or that participants in
the program will be the first to regain power following an outage. Customers
with medical needs should make preparations in advance for extended outages. _